The design of Melbourne Airport’s Arrivals Hall is driven by the client’s ambition to provide a quality visitor experience befitting of the city’s status as one of the most liveable in the world, while eliciting an experience that is inherently ‘Melbourne’ – where visitors start their adventures, and Melburnians feel they are home.

The thoughtful refurbishment improves the legibility of the space as well as the overall passenger journey experience by providing additional capacity for arriving passengers and ‘meeters and greeters’, increased circulation space and an inviting ‘sense of place’ and local identity.

The overhaul incorporates additional vertical transport capacity, reconfigured retail units and an upgrade of all furniture, which includes 30 Aeris Seating System → benches, Grimshaw’s ergonomic and adaptable airport seating system for Tecno.

The new metal panelled ceilings and Spotted Gum timber feature wall enhance wayfinding within the space and provide a warm and welcoming environment for travellers.

New glazed facades and entrance portals, at the interface of Terminal 2 and 3 on both the departures and arrivals level, bring much-needed natural daylight deeper into the terminal while unifying the ‘front door’ of the airport.